Empower the Elderly Record Procedures

TEAM | Chiao Lin, Tara Dorje, Pedro Pazmino

MY ROLE | Idea Creator ; UX Designer

THE PROBLEM

Many seniors struggle to remember things and adopt different methods to learn and retain new information.

How might we help the elderly record information about procedures of new tech?

OUR RESEARCH

User Interviews

Seniors have different methods to learn new things and store information. They rely on others to find solutions.

Surveys

Seniors seem to be familiar with old and current tech, but not emerging solutions like Smart Assistants.

Competitive Analysis

From their input, we inspected some of the tools of preference for learning and taking notes.

OUR FINDINGS

Younger seniors perform well with traditional tech, as well as mobile phones & social media.

Our preliminary research showed that, contrary to our hypothesis, younger seniors are highly capable of using mobile phones to complete a wide range of tasks, including browsing videos, messaging, or using social media platforms.

OUR FINDINGS

New tech can be difficult for seniors to use & adopt. It often requires aid from external sources.

Artificial Intelligence and Smart Devices are still quite unfamiliar concepts for seniors. They present a high learning curve with unclear benefit. Older users are often concerned about the risk of making mistakes & endangering hardware.

Primary Persona - Rita

“Can you remind me how to play music from the TV again, I totally forgot!”

The user’s core needs center around a harmonious blend of independence and supported learning in technology. Preferring self-sufficiency, they seek tech devices that are easy to operate within a safe, risk-free learning environment. Simplicity is paramount, as they favor tech solutions that are straightforward and reminiscent of familiar processes, avoiding the complexities that can be overwhelming. Reliability is crucial in their frequently used tech, which must consistently function without fail.

Proficiency & Learning Drive

The concentric circles in the diagram below represent, from the innermost to the outermost, Proficiency, Confidence, and Learning Drive.

Frustrations

Difficulty in Learning New Tech: Rita finds it challenging to learn and remember how to use new technology products. She often forgets what she’s learned, and when her children are not around to assist, she avoids using them.

Lacking Technical Knowledge: Rita struggles to grasp the workings of new products. Even with simple instructions, she may have trouble locating buttons or key components, which can be frustrating.

Feeling Left Behind: Rita feels that online instructional videos move too quickly, making it hard for her to keep up with the presenter’s pace. This frustration leads her to become less proactive in seeking online resources for help.

Feeling Overly Dependent on Others: Rita dislikes how heavily she relies on her kids for tech-related support, and how incapable she feels when their assistance is not accessible. When she gets stuck on a task, she often just gives up.

Secondary Persona - Paul

“Whenever my Dad has an issue with the TV, he calls me asking for help. I just showed him how to do that last week!”

The user’s core needs revolve around efficiency, familial connection, time management, and a thirst for knowledge. They are constantly seeking ways to improve their life and work more efficiently, always on the lookout for optimal solutions. As a trusted tech advisor within their family, they cherish this role and the close bonds it fosters.

Proficiency & Learning Drive

The concentric circles in the diagram below represent, from the innermost to the outermost, Proficiency, Confidence, and Learning Drive.

Frustrations

Issues with things not working properly: Paul’s job has driven him to be exceptionally efficient in everything he does. Therefore, when things don’t go as planned or fail to meet expectations, he experiences frustration and struggles to resolve these situations.

Repetition: Although Paul genuinely enjoys assisting his family with tasks such as setting up their new Smart TV or repairing the fridge, he easily grows weary of having to repeat instructions repeatedly, becoming annoyed by the redundancy.

Interruptions: Whenever Paul is explaining something or needs to concentrate on articulating his ideas, he dreads interruptions from people or unexpected events, as they disrupt his train of thought and diminish his efficiency.

Negativity: Given the nature of his role at work, Paul is typically the one driving the team forward and finding solutions to problems. Consequently, when people abandon tasks or exhibit pessimism, he tends to disengage.

OUR SOLUTION

An AI-Powered Video Processing App

that breaks a procedure into steps and provides a full transcript for you.

KEY FEATURES

Auto Mode

Auto Mode breaks the lanthy video into steps and transcribes it for you

Manual Mode

Manual Mode allows you to customize steps and add media

Support

Our Support Library has curated videos for you to keep learning.

USE CASE

Create Procedures

To accommodate users with varying levels of technological proficiency, Recordo offers two modes for creating new procedures.

For those less familiar with digital products, a simplified method is needed to record steps. By using Auto Mode, steps can be broken down and transcribed with the aid of AI.

For those who are adept with digital products, using Manual Mode allows for the insertion of media from their phones, editing the length of steps, and even rearranging the order of the steps.